The Day (After) SRAM Failed Me

*UPDATE: SRAM has been reached, solution achieved. The rep in question is paying for the replacement part out of his own pocket, I don’t feel he should do this, but thanks.  This was precipitated by Kyle Robinson, owner of Kyle’s Bikes in Ankeny, IA.  Kyle, seeing this rant, and being a concerned bike person and all around good human, made some contacts and straightened it all out.  Thank you, Kyle, for taking care of this situation for me.  Next chapter of Project Pink will be “A Day At The Doctor” aka a trip to Kyle’s for crank install, as said SRAM rep would like the shop to handle the replacement.  Fair enough. I still love ya SRAM.

Those of you who took the time to read about my little gravel travel on Pink last week will probably remember the part where my SRAM Rival 1 crank arm pedal threads gave out after a whopping 35 miles of use.  Here’s the continuation of that story…

IMG_6745

35 Miles of use. SRAM says “NOPE” to replacing. VERY COOL.

It took me a while to get the pedal out of the crank arm, I was dumbfounded by the whole issue when this is what I found after the extraction.  The pedals were installed correctly, the bike had only been ridden around downtown twice before taking it out on the gravel, and everything seemed fine.  I have never in my life seen a pedal/crank arm fail in such a way.  When I was riding I thought it was my pedal, as it’s a pretty old set of Crank Brothers Mallets that I keep around the shop for test rides and they have seen some fairly serious miles in their time.  Pedal failure wasn’t out of the picture, but the pedal is perfectly fine, no issues whatsoever.

I took the cranks to my LBS for them to make a call to SRAM.  I felt like a fucking dick for taking something in I purchased from a private seller on the internet, but the guys are super cool and understand that I’m a little special at times.  All Good.  The SRAM rep came by and took a look, said they will not replace it.

ARE YOU FUCKING KIDDING ME?  Your product failed under normal use, left me stranded, caused other people inconvenience, and is keeping me from riding this newly assembled bike, and NOPE.  I ride SRAM on all of my bikes. I have been loyal to them for many years, and this one incident is making me rethink that loyalty.  I’m pissed. I’m insulted. I’m out a crankset.

Until SRAM goes back on this decision and replaces the faulty part, FUCK SRAM. 

Stay cool!

Sam

CNB

Project Pink Pt. 2: No Fluid, No Shoes, No Service.

I feel pretty damn accomplished right now. Frame Saver has been applied. The King headset and PF30 BB have been pressed in, the Rival 1 crankset has been installed (after a panic search through the parts bin for the drive-side spacer), and the Rear (and only) Derailleur has been installed.  AND for the first time ever, I cut my own steer tube, chamfered it, installed the Star Nut, and assembled the front end. That was a big accomplishment for me, and I am stoked to cut down a few of my other steerers that could use some shortening.  I installed the Salsa Cowchippers, and the Rival 1 levers.

518732_862bThen I ran into a problem. The Rival 1 Hydro group, which was procured at a nominal fee, was accompanied by various hydraulic cables, two mismatched hydro calipers, one missing the pads, and the whole system was, of course, dry.  No fluid, no shoes, no service.  Shit.  I mean, I COULD just go NOBR AKES, but it just seems like this might be a ride that would benefit from a little stopping power. Maybe.

I have contacted my go-to hydraulic brake/bike build human about the problem.  I was hell bent on completing this project without dragging the unfinished carcass to a shop, and I definitely didn’t want to have to do this during the 30 days before the Brai.  I’m waiting on my wheels, they may be a week or two, so there is time.  Maybe I’ll watch a few YouTube videos on how to put this whole brake system together.  How hard can it be? I await a return message from my problem solver…

I really can’t wait to ride this thing.

Sam

CNB