The Day (After) SRAM Failed Me

*UPDATE: SRAM has been reached, solution achieved. The rep in question is paying for the replacement part out of his own pocket, I don’t feel he should do this, but thanks.  This was precipitated by Kyle Robinson, owner of Kyle’s Bikes in Ankeny, IA.  Kyle, seeing this rant, and being a concerned bike person and all around good human, made some contacts and straightened it all out.  Thank you, Kyle, for taking care of this situation for me.  Next chapter of Project Pink will be “A Day At The Doctor” aka a trip to Kyle’s for crank install, as said SRAM rep would like the shop to handle the replacement.  Fair enough. I still love ya SRAM.

Those of you who took the time to read about my little gravel travel on Pink last week will probably remember the part where my SRAM Rival 1 crank arm pedal threads gave out after a whopping 35 miles of use.  Here’s the continuation of that story…

IMG_6745

35 Miles of use. SRAM says “NOPE” to replacing. VERY COOL.

It took me a while to get the pedal out of the crank arm, I was dumbfounded by the whole issue when this is what I found after the extraction.  The pedals were installed correctly, the bike had only been ridden around downtown twice before taking it out on the gravel, and everything seemed fine.  I have never in my life seen a pedal/crank arm fail in such a way.  When I was riding I thought it was my pedal, as it’s a pretty old set of Crank Brothers Mallets that I keep around the shop for test rides and they have seen some fairly serious miles in their time.  Pedal failure wasn’t out of the picture, but the pedal is perfectly fine, no issues whatsoever.

I took the cranks to my LBS for them to make a call to SRAM.  I felt like a fucking dick for taking something in I purchased from a private seller on the internet, but the guys are super cool and understand that I’m a little special at times.  All Good.  The SRAM rep came by and took a look, said they will not replace it.

ARE YOU FUCKING KIDDING ME?  Your product failed under normal use, left me stranded, caused other people inconvenience, and is keeping me from riding this newly assembled bike, and NOPE.  I ride SRAM on all of my bikes. I have been loyal to them for many years, and this one incident is making me rethink that loyalty.  I’m pissed. I’m insulted. I’m out a crankset.

Until SRAM goes back on this decision and replaces the faulty part, FUCK SRAM. 

Stay cool!

Sam

CNB