The Day (After) SRAM Failed Me

*UPDATE: SRAM has been reached, solution achieved. The rep in question is paying for the replacement part out of his own pocket, I don’t feel he should do this, but thanks.  This was precipitated by Kyle Robinson, owner of Kyle’s Bikes in Ankeny, IA.  Kyle, seeing this rant, and being a concerned bike person and all around good human, made some contacts and straightened it all out.  Thank you, Kyle, for taking care of this situation for me.  Next chapter of Project Pink will be “A Day At The Doctor” aka a trip to Kyle’s for crank install, as said SRAM rep would like the shop to handle the replacement.  Fair enough. I still love ya SRAM.

Those of you who took the time to read about my little gravel travel on Pink last week will probably remember the part where my SRAM Rival 1 crank arm pedal threads gave out after a whopping 35 miles of use.  Here’s the continuation of that story…

IMG_6745

35 Miles of use. SRAM says “NOPE” to replacing. VERY COOL.

It took me a while to get the pedal out of the crank arm, I was dumbfounded by the whole issue when this is what I found after the extraction.  The pedals were installed correctly, the bike had only been ridden around downtown twice before taking it out on the gravel, and everything seemed fine.  I have never in my life seen a pedal/crank arm fail in such a way.  When I was riding I thought it was my pedal, as it’s a pretty old set of Crank Brothers Mallets that I keep around the shop for test rides and they have seen some fairly serious miles in their time.  Pedal failure wasn’t out of the picture, but the pedal is perfectly fine, no issues whatsoever.

I took the cranks to my LBS for them to make a call to SRAM.  I felt like a fucking dick for taking something in I purchased from a private seller on the internet, but the guys are super cool and understand that I’m a little special at times.  All Good.  The SRAM rep came by and took a look, said they will not replace it.

ARE YOU FUCKING KIDDING ME?  Your product failed under normal use, left me stranded, caused other people inconvenience, and is keeping me from riding this newly assembled bike, and NOPE.  I ride SRAM on all of my bikes. I have been loyal to them for many years, and this one incident is making me rethink that loyalty.  I’m pissed. I’m insulted. I’m out a crankset.

Until SRAM goes back on this decision and replaces the faulty part, FUCK SRAM. 

Stay cool!

Sam

CNB

A Colossal Ride

It’s been a pretty rough year for cycling here at CNB.  Injuries, mechanicals, work, family stuff, more injuries, blogging, extreme heat, and other assorted crap have gotten in the way of enjoying the normal amount of time that would normally spent in the saddle.  I’ve lost a bunch of weight and started making much healthier choices, but The Fitness Train hasn’t pulled into the terminal yet.  Now that it’s practically the end of summer (aka cross is coming), it’s time to get that Pain Pass punched.   This week I am doing an assessment of where I am at and where I’m headed, making a plan for this fall/winter, and putting together a rough training program to follow for next spring’s cycling.

By “Doing An Assessment,” I mean riding bikes.  Project Pink is down for the count as Rassy’s figures out what SRAM is going to do about my faulty crank arm, so it’s time to bust out the road bike for some base miles.  Yeah, base miles are starting in August this year.  Wow.  So far this week I have assessed that I am in no shape or form to toe the line at DAMN or Gravel Worlds (although I still plan on trying to make it down to Lincoln for the hanging out), and that it’s going to be a rough road to Spotted Horse, which is also a bunch of rough roads.  I may do some SS cross this fall, I haven’t raced in a few years and I think it’s time to add some CX back into the mix.  I may even look at doing some road events (not crits) for some fun.  I mean, I just wanna have some fun. I want to make use of this weight loss. I want to have fun on the bike again, something that has been elusive through my health problems and fitness issues.  I know many of you reading can relate to this in your own way.  I would really like to hear from you all.

IMG_6754Anyway, this is the bike I’m riding while waiting for Pink to come back to life, a stripped down version of my “road packing” rig (because everything is “________ packing” these days).  2015 Salsa Ti Colossal, Nextie carbon wheels with my favorite White Industries/Son28 hub combo (built by Ed at Beaverdale Bikes, who builds all of my wheels and should build all of yours), Panaracer “Gravel King” 28’s, SRAM Red Etap, Thomson Stem/Seatpost, Selle Anatomica saddle.  The bike was built by up by Matt at Rasmussen Bike Shop in West Des Moines, IA. Matt is my go-to for the tough/frustrating stuff that I can’t do, and the pricey stuff that I shouldn’t be allowed to install/work on to begin with.  Thanks to Matt and Ed, I have a few pretty nice rides.  Thanks, guys.

Anyway, I need to go ride that fine uh….ride.  Have a great rest of the week, and keep that rubber side down!

Sam

CNB